Due to an increased volume of orders for the holiday season, please note that processing and shipping times have been extended by a week. Please see shipping policy for standard processing times.

My dishes are not drying

Are they soaked or just wet? Are you using rinse aide? If you are not, you need to use this to assist with the drying. Plastics will never be completely dry.

Did you choose the dry cycle?  If these steps are being followed and there is still an issue, please submit a service request.

Service Request


Fatal error: Uncaught exception 'Aws\S3\Exception\S3Exception' with message 'Error executing "ListObjectsV2" on "https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F"; AWS HTTP error: Client error: `GET https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3a (truncated...) AccessDenied (client): User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action</Message><RequestId>RCKPZG5RK27NMRZ8</RequestId><HostId>fga+kZaGtS4hL86gEZq+ZP95gPMfhWUgWc7zxqhl6xPF7bMliALzuzqOZoDvqntKlfE6gRu3pWI=</HostId></Error>' GuzzleHttp\Exception\ClientException: Client error: `GET https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3a (truncated...) in /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:113 Stack trace: #0 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Middleware.php(72): GuzzleHttp\Exception\RequestException::create() #1 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(209): GuzzleHttp\Middleware::GuzzleHttp\{closure}() #2 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(158): GuzzleHttp\Promise\Promise::callHandler() #3 /var/www/stagesite/vendor/guzzlehttp/promises/src/TaskQueue.php(52): GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}() #4 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(163): GuzzleHttp\Promise\TaskQueue->run() #5 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(189): GuzzleHttp\Handler\CurlMultiHandler->tick() #6 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(251): GuzzleHttp\Handler\CurlMultiHandler->execute() #7 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(227): GuzzleHttp\Promise\Promise->invokeWaitFn() #8 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #9 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #10 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #11 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #12 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(69): GuzzleHttp\Promise\Promise->waitIfPending() #13 /var/www/stagesite/vendor/aws/aws-sdk-php/src/AwsClientTrait.php(58): GuzzleHttp\Promise\Promise->wait() #14 /var/www/stagesite/vendor/aws/aws-sdk-php/src/ResultPaginator.php(139): Aws\AwsClient->execute() #15 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(52): Aws\ResultPaginator->valid() #16 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(69): Aws\map() #17 [internal function]: Aws\flatmap() #18 /var/www/stagesite/wp-content/plugins/s3-uploads/inc/class-stream-wrapper.php(695): Generator->valid() #19 [internal function]: S3_Uploads\Stream_Wrapper->dir_readdir() #20 /var/www/stagesite/wp-content/plugins/contact-form-7/includes/file.php(362): readdir() #21 /var/www/stagesite/wp-includes/class-wp-hook.php(322): wpcf7_cleanup_upload_files() #22 /var/www/stagesite/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #23 /var/www/stagesite/wp-includes/plugin.php(517): WP_Hook->do_action() #24 /var/www/stagesite/wp-includes/load.php(1280): do_action() #25 [internal function]: shutdown_action_hook() #26 {main} Next Aws\S3\Exception\S3Exception: Error executing "ListObjectsV2" on "https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F"; AWS HTTP error: Client error: `GET https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3a (truncated...) AccessDenied (client): User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action</Message><RequestId>RCKPZG5RK27NMRZ8</RequestId><HostId>fga+kZaGtS4hL86gEZq+ZP95gPMfhWUgWc7zxqhl6xPF7bMliALzuzqOZoDvqntKlfE6gRu3pWI=</HostId></Error> in /var/www/stagesite/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php:196 Stack trace: #0 /var/www/stagesite/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php(98): Aws\WrappedHttpHandler->parseError() #1 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(209): Aws\WrappedHttpHandler->Aws\{closure}() #2 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(174): GuzzleHttp\Promise\Promise::callHandler() #3 /var/www/stagesite/vendor/guzzlehttp/promises/src/RejectedPromise.php(49): GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}() #4 /var/www/stagesite/vendor/guzzlehttp/promises/src/TaskQueue.php(52): GuzzleHttp\Promise\RejectedPromise::GuzzleHttp\Promise\{closure}() #5 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(163): GuzzleHttp\Promise\TaskQueue->run() #6 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(189): GuzzleHttp\Handler\CurlMultiHandler->tick() #7 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(251): GuzzleHttp\Handler\CurlMultiHandler->execute() #8 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(227): GuzzleHttp\Promise\Promise->invokeWaitFn() #9 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #10 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #11 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #12 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #13 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(69): GuzzleHttp\Promise\Promise->waitIfPending() #14 /var/www/stagesite/vendor/aws/aws-sdk-php/src/AwsClientTrait.php(58): GuzzleHttp\Promise\Promise->wait() #15 /var/www/stagesite/vendor/aws/aws-sdk-php/src/ResultPaginator.php(139): Aws\AwsClient->execute() #16 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(52): Aws\ResultPaginator->valid() #17 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(69): Aws\map() #18 [internal function]: Aws\flatmap() #19 /var/www/stagesite/wp-content/plugins/s3-uploads/inc/class-stream-wrapper.php(695): Generator->valid() #20 [internal function]: S3_Uploads\Stream_Wrapper->dir_readdir() #21 /var/www/stagesite/wp-content/plugins/contact-form-7/includes/file.php(362): readdir() #22 /var/www/stagesite/wp-includes/class-wp-hook.php(322): wpcf7_cleanup_upload_files() #23 /var/www/stagesite/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #24 /var/www/stagesite/wp-includes/plugin.php(517): WP_Hook->do_action() #25 /var/www/stagesite/wp-includes/load.php(1280): do_action() #26 [internal function]: shutdown_action_hook() #27 {main} thrown in /var/www/stagesite/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php on line 196