Due to an increased volume of orders for the holiday season, please note that processing and shipping times have been extended by a week. Please see shipping policy for standard processing times.

SUBMIT CLAIM

Thank you for being a THOR Kitchen Customer! To receive your replacement telescopic rack, please follow the instructions below to submit your claim details.

We look forward to providing you with your updated telescopic rack soon! If you have any questions, please email QAspecialorder@thorinternational.com.

 


    Fatal error: Uncaught exception 'Aws\S3\Exception\S3Exception' with message 'Error executing "ListObjectsV2" on "https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F"; AWS HTTP error: Client error: `GET https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3a (truncated...) AccessDenied (client): User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action</Message><RequestId>6SDBDAZSW0P2NME1</RequestId><HostId>IyeCV8+1eowyi4jMc86JbYA6n3ocWSz320k9btnFyRMeg6YlMmrRec5BJyE6dz00QzvXTzLFM1g=</HostId></Error>' GuzzleHttp\Exception\ClientException: Client error: `GET https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3a (truncated...) in /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:113 Stack trace: #0 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Middleware.php(72): GuzzleHttp\Exception\RequestException::create() #1 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(209): GuzzleHttp\Middleware::GuzzleHttp\{closure}() #2 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(158): GuzzleHttp\Promise\Promise::callHandler() #3 /var/www/stagesite/vendor/guzzlehttp/promises/src/TaskQueue.php(52): GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}() #4 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(163): GuzzleHttp\Promise\TaskQueue->run() #5 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(189): GuzzleHttp\Handler\CurlMultiHandler->tick() #6 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(251): GuzzleHttp\Handler\CurlMultiHandler->execute() #7 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(227): GuzzleHttp\Promise\Promise->invokeWaitFn() #8 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #9 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #10 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #11 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #12 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(69): GuzzleHttp\Promise\Promise->waitIfPending() #13 /var/www/stagesite/vendor/aws/aws-sdk-php/src/AwsClientTrait.php(58): GuzzleHttp\Promise\Promise->wait() #14 /var/www/stagesite/vendor/aws/aws-sdk-php/src/ResultPaginator.php(139): Aws\AwsClient->execute() #15 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(52): Aws\ResultPaginator->valid() #16 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(69): Aws\map() #17 [internal function]: Aws\flatmap() #18 /var/www/stagesite/wp-content/plugins/s3-uploads/inc/class-stream-wrapper.php(695): Generator->valid() #19 [internal function]: S3_Uploads\Stream_Wrapper->dir_readdir() #20 /var/www/stagesite/wp-content/plugins/contact-form-7/includes/file.php(362): readdir() #21 /var/www/stagesite/wp-includes/class-wp-hook.php(322): wpcf7_cleanup_upload_files() #22 /var/www/stagesite/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #23 /var/www/stagesite/wp-includes/plugin.php(517): WP_Hook->do_action() #24 /var/www/stagesite/wp-includes/load.php(1280): do_action() #25 [internal function]: shutdown_action_hook() #26 {main} Next Aws\S3\Exception\S3Exception: Error executing "ListObjectsV2" on "https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F"; AWS HTTP error: Client error: `GET https://thorkitchenstage.s3.us-west-1.amazonaws.com/?list-type=2&delimiter=%2F&prefix=uploads%2Fwpcf7_uploads%2F` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3a (truncated...) AccessDenied (client): User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>User: arn:aws:iam::905418160207:user/s3access_stage is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::thorkitchenstage" because no identity-based policy allows the s3:ListBucket action</Message><RequestId>6SDBDAZSW0P2NME1</RequestId><HostId>IyeCV8+1eowyi4jMc86JbYA6n3ocWSz320k9btnFyRMeg6YlMmrRec5BJyE6dz00QzvXTzLFM1g=</HostId></Error> in /var/www/stagesite/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php:196 Stack trace: #0 /var/www/stagesite/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php(98): Aws\WrappedHttpHandler->parseError() #1 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(209): Aws\WrappedHttpHandler->Aws\{closure}() #2 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(174): GuzzleHttp\Promise\Promise::callHandler() #3 /var/www/stagesite/vendor/guzzlehttp/promises/src/RejectedPromise.php(49): GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}() #4 /var/www/stagesite/vendor/guzzlehttp/promises/src/TaskQueue.php(52): GuzzleHttp\Promise\RejectedPromise::GuzzleHttp\Promise\{closure}() #5 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(163): GuzzleHttp\Promise\TaskQueue->run() #6 /var/www/stagesite/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(189): GuzzleHttp\Handler\CurlMultiHandler->tick() #7 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(251): GuzzleHttp\Handler\CurlMultiHandler->execute() #8 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(227): GuzzleHttp\Promise\Promise->invokeWaitFn() #9 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #10 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #11 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending() #12 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList() #13 /var/www/stagesite/vendor/guzzlehttp/promises/src/Promise.php(69): GuzzleHttp\Promise\Promise->waitIfPending() #14 /var/www/stagesite/vendor/aws/aws-sdk-php/src/AwsClientTrait.php(58): GuzzleHttp\Promise\Promise->wait() #15 /var/www/stagesite/vendor/aws/aws-sdk-php/src/ResultPaginator.php(139): Aws\AwsClient->execute() #16 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(52): Aws\ResultPaginator->valid() #17 /var/www/stagesite/vendor/aws/aws-sdk-php/src/functions.php(69): Aws\map() #18 [internal function]: Aws\flatmap() #19 /var/www/stagesite/wp-content/plugins/s3-uploads/inc/class-stream-wrapper.php(695): Generator->valid() #20 [internal function]: S3_Uploads\Stream_Wrapper->dir_readdir() #21 /var/www/stagesite/wp-content/plugins/contact-form-7/includes/file.php(362): readdir() #22 /var/www/stagesite/wp-includes/class-wp-hook.php(322): wpcf7_cleanup_upload_files() #23 /var/www/stagesite/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #24 /var/www/stagesite/wp-includes/plugin.php(517): WP_Hook->do_action() #25 /var/www/stagesite/wp-includes/load.php(1280): do_action() #26 [internal function]: shutdown_action_hook() #27 {main} thrown in /var/www/stagesite/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php on line 196